Everyone has the right to protect their personal data. We respect users’ right to be informed about the collection of their Personal Data and other operations involving such data. When using data that may identify you, directly or indirectly, we apply a principle of strict necessity. For this reason, we have designed the Website so that the use of your Personal Data is minimal and does not exceed the purposes for which your Personal Data was collected or processed. We do not process your Personal Data when we can provide services by using anonymous or traffic data instead (such as market research conducted to improve our services, browsing data used to provide you with personalised content or offers tailored to your language preferences, your location, etc.), or through other means that allow us to identify you only when strictly necessary or when requested by the competent public authorities or the police (for example, in the case of traffic data or your IP address).
For the purposes of the applicable Data Protection Legislation (as defined below), SCENT EXPERIENCE, S.L.U., with registered office at Plaça Europa, 46-48, 08902 Hospitalet de Llobregat (Barcelona), Tax Identification Number B90299017, registered in the Commercial Registry of Barcelona, Volume 48.279, Folio 87, Section 8, Sheet B-578545, or any PUIG Group company that may need to access and process Personal Data collected on the Website for any of the purposes listed below, shall be considered the data controller of your Personal Data (hereinafter collectively referred to as the “Company”). The Company undertakes to treat all information provided online by a user as strictly confidential.
This Privacy Policy refers to the personal information that identifies any user who accesses our Website, uses its services, or fills in forms on our Website, whether or not purchasing any product (“Personal Data”). This Privacy Policy helps you understand how the Company collects and uses your Personal Data, for what purposes, and outlines your rights regarding your Personal Data.
By using this Website, you accept the practices described in this Privacy Policy. If you do not wish to accept the practices described in this Privacy Policy, please do not use the Website. You must notify our Customer Service of any changes to your Personal Data so that the information in our records is always accurate and up-to-date. You remain responsible, in all cases, for the accuracy of the Personal Data provided, and we reserve the right to suspend or terminate the provision of the requested services if you provide inaccurate Personal Data, without prejudice to any actions permitted by law.
For any issues or questions related to this Privacy Policy, you may contact our Customer Service at: [email protected].
All Personal Data submitted to the Company through the Website will be collected or processed by the Company in accordance with the applicable data protection legislation, including EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation, or GDPR), without prejudice to mandatory local laws benefiting consumers, in accordance with EU Regulation 593/2008 (“ROME I”) of 17 June 2018, or any other applicable conflict-of-law rules (collectively, “Data Protection Legislation”).
The Company may collect and process your Personal Data for various purposes.
Your Personal Data may be processed to provide the e-commerce services you subscribe to, to create your profile and send you corresponding recommendations, or to provide any other services reserved for registered users, to contact you regarding any issue with your account, or when we need to provide your Personal Data to our service providers in relation to your requests (hereinafter, “Commercial Purposes”).
Your Personal Data may also be processed for marketing purposes, specifically to send users—also via newsletters—commercial communications, information, and updates about our promotional campaigns, as well as events and similar initiatives organised by SCENT EXPERIENCE, S.L.U. or any third party that may be of interest to you, or to facilitate your browsing on the Website (hereinafter, “Marketing Purposes”). SCENT EXPERIENCE, S.L.U. is considered the data controller of the Personal Data collected and processed on the Website for marketing purposes, as it determines the purposes and means of processing Personal Data for both Commercial and Marketing Purposes.
Exclusively for Commercial and Marketing Purposes, SCENT EXPERIENCE, S.L.U. has appointed certain entities that will also process Personal Data related to the Users of the Website (hereinafter, the “Data Processors”).
The service providers and Data Processors mentioned above have been selected for their expertise in processing Personal Data and provide sufficient guarantees regarding compliance with the Data Protection Legislation (including technical security measures governing the processing to be carried out). When processing Personal Data for Commercial and/or Marketing Purposes, the Data Processors will act solely according to the instructions of SCENT EXPERIENCE, S.L.U. We regularly verify that our Data Processors comply with our instructions and continue to provide sufficient guarantees regarding full compliance with Data Protection Legislation in the processing of Personal Data.
The Data Processors of your Personal Data for Commercial and Marketing Purposes are:
- SCENT EXPERIENCE, S.L.U. for website hosting, customer data management and web analytics.
- IT services, for services related to the Company’s server hosting.
- Marketing service providers, for website usage analysis, sending communications, management of advertising content, etc.
Your Personal Data is processed mainly by electronic means and, in certain circumstances, by paper-based means, such as when processing is required to prevent fraud on the Website. Your Personal Data will be stored in a manner that allows us to identify you for the period necessary for the purposes for which the data was collected and subsequently processed and, in all cases, in accordance with the Data Protection Legislation. Your Personal Data will not be disclosed to third parties outside the Company for purposes not permitted by law or without your consent.
Aside from the Data Processors appointed for the processing of Personal Data, your data may also be made available to third parties, acting as autonomous data controllers, for purposes related to the provision of services requested by Users or for third-party purposes. For further information, see Section 5 (“To whom will your personal data be disclosed?”). For Marketing Purposes, we may process your Personal Data as well as browsing data (“Traffic Data”) resulting from the use of the Website and our services by any User, in order to provide Users with personalised content and offers within our services or to send any newsletter to which they subscribe, subject to their right to unsubscribe or to object to receiving any advertising or marketing content that we believe may be relevant to a specific User. For Marketing Purposes, the Personal Data and Traffic Data are processed mainly by electronic means and will be retained in all cases in accordance with the Data Protection Legislation and made available to our Data Processors.
Additionally, your Personal Data may be disclosed to public authorities (e.g., police or judicial authorities) in accordance with applicable law and upon formal request by such authorities, for example, when action is required to prevent fraud on the Website (anti-fraud services). Data Processors will also have access to your Personal Data as indicated in Section 3 for the specific purposes listed therein. In all the above circumstances, your consent is not required, as the processing of Personal Data would be necessary to fulfil Commercial and Marketing Purposes.
The reasons for collecting Personal Data will be explicitly listed in the privacy notices we provide from time to time on the page requesting the User to provide Personal Data. It is possible that we may have access to Personal Data of third parties disclosed directly by our Users, for example, when a User wishes to recommend a Website service to a friend. In all such cases, please ensure that you obtain the consent of such individuals before disclosing their Personal Data to us and that you inform them of this Privacy Policy. You will be solely responsible for the disclosure of information and data relating to such third parties if you have not obtained their prior explicit consent, as well as for any improper or unlawful use of such information. In any case, we will comply with any legal obligations to inform third parties and, when necessary, we will request their explicit consent before storing their Personal Data in our records.
Providing us with your Personal Data (particularly your personal information, email address, address, and telephone number) is necessary for other services you request on the Website or when your Personal Data is required to comply with obligations imposed by law or regulations. Refusal to provide some of the Personal Data necessary for the purposes outlined above may, consequently, make it impossible to comply with legal or regulatory obligations. Therefore, failure to provide Personal Data may, in some cases, constitute a legitimate reason for not providing Website services.
Disclosure of additional Personal Data that is not necessary to comply with legal or contractual obligations or to properly operate our services using Traffic Data is optional and has no effect on your use of the Website and its services. We will inform you at each step whether the disclosure of your Personal Data is mandatory or optional by marking mandatory information on the Website with an appropriate symbol ().
Personal Data will be disclosed to external companies providing services on behalf of the Company as Data Processors or to other recipients of Personal Data collected by us who process your Personal Data, always in accordance with applicable laws and regulations. Your Personal Data is also intended for PUIG Group companies, located within or outside the EU, for their own Marketing Purposes.
Notwithstanding the foregoing, Personal Data will not be disclosed to any other third party nor disseminated or transferred without informing our Users of such disclosure/dissemination/transfer and, in all cases, in compliance with applicable laws.
We have adopted security measures to protect Personal Data from accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, and from any other form of unlawful processing that does not comply with this Privacy Policy.
For optimal protection of your Personal Data outside our control and management, we recommend that your computer includes software tools that protect network data transmission/reception (such as updated antivirus systems) and that your Internet service provider adopts appropriate measures to safeguard network data transmission (such as firewalls and anti-spam filters).
We will retain your Personal Data only for as long as necessary to fulfil the purposes set out in this Privacy Notice. When we no longer need to process your Personal Data for the purposes set out in this Notice, we will delete your Personal Data from our systems.
The Personal Data we collect from you is currently stored within the European Union (“EU”). However, it is possible that, in the future, such Personal Data may be transferred, stored, or processed outside the EU.
By submitting your Personal Data, you agree to such transfer, storage, or processing. You should be aware that countries outside the EU may not offer the same level of data protection as the EU. However, we will take reasonable steps to ensure that your Personal Data receives an equivalent level of protection in accordance with Data Protection Legislation, particularly through implementing adequate contractual safeguards in agreements with business partners involved in transferring Personal Data, ensuring that the data is processed under our instructions and in a manner that preserves its integrity and security.
Below is a summary of the rights available to you regarding your Personal Data.
For your convenience, and without prejudice to any formal requirements set forth in the Data Protection Legislation, you may exercise any of these rights by contacting us at [email protected].
Right to withdraw consent:
You may withdraw the consent you have given the Company to process your Personal Data at any time. Please note, however, that if you withdraw your consent or otherwise object to our processing of your Personal Data, this may affect our ability to provide services to you or impact the functionality of our Website.
Additionally, if at any time you wish to stop receiving future marketing messages, communications, or materials, you may do so by clicking the “unsubscribe” link included in all our email marketing messages.
Right to access:
You have the right to obtain, at any time, confirmation as to whether we are processing your Personal Data, and if so, access to such Personal Data.
You also have the right to receive information about the source of your Personal Data; the purposes and methods of the processing; the rationale underlying any electronic data processing; the details of the data controller and data processors; and the names and categories of entities to whom your Personal Data may be disclosed or who may access your Personal Data, for example, as data controllers or designated parties.
Right to rectification:
You have the right to obtain without undue delay the correction of inaccurate Personal Data we hold about you. This includes the right to request the completion of incomplete Personal Data.
Right to erasure:
You have the right to obtain the erasure, without undue delay, of Personal Data we hold about you, in the circumstances provided for by the Data Protection Legislation.
Right to restrict processing:
You have the right to restrict how we process your Personal Data in the circumstances provided for by the Data Protection Legislation.
Right to data portability:
You have the right to receive from us the Personal Data concerning you that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit those data to another controller without hindrance from us. This right includes the right to request that we directly transmit the relevant Personal Data to another controller on your behalf, where technically feasible.
This right applies only to Personal Data processed:
(i) on the basis of your consent, or
(ii) on the basis of contractual performance,
and in each case only to the extent that the data is processed by automated means.
Right to lodge a complaint:
You have the right to lodge a complaint with a competent supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your Personal Data violates the Data Protection Legislation.
Whenever your consent is required, the Company will inform you beforehand and give you the option to provide or refuse your consent to the use of your Personal Data, including your email address, for the aforementioned purposes, by marking the relevant checkboxes.
Please note that we may process your Personal Data without your consent in certain circumstances, such as when such processing is necessary to perform a legal obligation to which we are subject or when the processing is necessary to fulfil obligations under contracts with users.
You may contact the Company at any time by writing to the following email address: [email protected], if you have any questions concerning this Privacy Policy or your Personal Data provided to the Company, or if you wish to receive further information on how we process your Personal Data.
We may amend or simply update all or part of this Privacy Policy, including when changes are made to the legal or regulatory provisions governing data protection and safeguarding your rights. Amendments and updates to the Privacy Policy will be binding as soon as they are published on the Website in this section. Therefore, you will be required to regularly access this section to verify the publication of the most recent and updated Privacy Policy.
Last update: december of 2025